The Next Generation Interactive Voice Response Solution
Introduction
TelePro from Prologix provides a speech-enabled next generation voice interface platform based on an open-standards framework. This solution delivers all the benefits of an IVR system and at the same time has the capability to integrate with the latest text to speech and speech recognition technologies.

In addition, by leveraging VoiceXML, the solution has the ability to tap into existing Web -based infrastructure for access to business rules, databases, and back-end integration. This thus ensures that companies can expand their customer service offerings to include both web and phone based interactions while reusing many common elements.

TelePro’s modular, building-block infrastructure provides businesses with an agile, highly adaptable framework for deploying speechenabled applications rapidly and affordably. At the same time, Prologix’s innovative, patent pending Object Socket implementation approach helps the reuse of legacy applications and services in a next generation VoiceXML network - thereby significantly reducing the rewrite effort associated with porting legacy objects.




Core Benefits:


1. Lower number of call center agents through increased automation.
2. Lower IVR platform costs by relying on standard PC architechture equipment.
3. Lower application development costs through the use of VoiceXML.
4. Lower ongoing operational costs by sharing infrastructure with existing Web solutions.