Introduction
Reverse Directory Applications are specialised Telecom Carrier IVRS applications that handle telephone no. based queries of Carrier customers such as lookup of consumer name and address based on their telephone number using sophisticated text to speech tools and technology.
The Prologix Reverse Directory application Direct Pro based on it's next generation IVR framework methodology allows carriers to swiftly set up high density, stable reverse directory applications on their network which are comprehensive, reliable and offer customisable components to allow for accurate information rendering into speech.



Features:
Meets TEC specification vide GR No. G/VRS-01/03. JAN 98, No.GR/VRS- 02/01.AUG.01.
1. Open Standards based platform.
2. VoiceXML advantage: ability to use existing web based query tools in the voice based solution i.e. create voice extension of the web.
3. Extremely intuitive, text based applications in VoiceXML.
4. Easy configurability/ customisability of applications/ call flow logic.
5. Multiple language support (allows multiple languages to be configured in the application and gives users the option of selecting language of their choice).
6. Recognises user dialled inputs to provide requisite service and information.
7. Barge in users can input digits without waiting for prompt to finish.
8. Prompt manager allows easy manageability of prompts and custom recordings.
9. ODBC Compliant can interact with any ODBC based Customer Database.
10. Checks for availability of Customer database and announces accordingly to the user when unavailable.
11. Interfaces with the telecom network with E1 R2 signalling system.
12. TEC (Telecom Engineering Center) approved exchange interfacing equipment.
13. Uses Specialised, natural sounding Indian Language Text to Speech Software with transliteration ability to read out retrieved names and addresses.
14. Provides custom dictionary to system administrator to specify custom pronunciations of words/ names by the system.
15. Intelligent rule based TTS recognises common abbreviations such as Pin (Pin Code), Mr. (Mister), Mrs. (Misses), etc.